FAQ
Find quick answers to common questions about ordering, delivery, payments and returns.
FAQ
These answers cover common questions about placing orders, payment, delivery, returns, and getting help. The exact options available can depend on the product, destination, payment method, and the policies shown when you place your order.
If an answer does not resolve your question, contact our team with your order number and a clear description of the issue. Please do not include passwords, complete card numbers, or other sensitive credentials in your message.
For the most accurate information, check your order confirmation, shipping notification, checkout details, and the relevant policy page. Where a product listing or checkout page provides specific terms, those details should be reviewed alongside these general answers.
Frequently asked questions
How can I contact you?
Email us using the address below. We typically respond as soon as possible. Response times may vary during busy periods. support@metissier.uk
When will my order ship?
Delivery to United Kingdom is expected within 3–4 days. Worldwide delivery to other countries is expected within 5–10 days. We typically respond as soon as possible. Response times may vary during busy periods.
How do I request a return?
You may request a return within 3 days after your order is delivered. Eligible refunds are processed within 1 to 30 days after approval. Questions about your order? Include your order number so we can help faster.
Can I change or cancel an order?
Contact support as soon as possible. Changes may not be possible after processing or dispatch has begun.
Which payment methods are accepted?
Available methods are shown at checkout. Availability can vary by location and order.
How do I know my order was received?
Look for an order confirmation email and check your spam folder. Contact support if no confirmation arrives.
What if an item arrives damaged or incorrect?
Contact support promptly with the order number and photos of the issue, if possible. Keep the packaging until you receive instructions.
How can I request a refund?
You may request a return within 3 days after your order is delivered. Eligible refunds are processed within 1 to 30 days after approval.
Where can I find product information?
Check the product page for specifications, options, availability, and any notes shown before checkout. Contact support if something remains unclear.
How do I contact support?
Email us at the address shown on this page. Include the order number where relevant and never send passwords or full payment-card details.
Questions about your order? Include your order number so we can help faster.